{"id":14,"date":"2023-08-08T08:37:23","date_gmt":"2023-08-08T08:37:23","guid":{"rendered":"https:\/\/carecoservices.com.au\/?page_id=14"},"modified":"2023-08-12T11:09:31","modified_gmt":"2023-08-12T11:09:31","slug":"complaints-and-feedback","status":"publish","type":"page","link":"https:\/\/www.carecoservices.com.au\/complaints-and-feedback\/","title":{"rendered":"COMPLAINTS AND FEEDBACK"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3584660b elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"3584660b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39892bb7\" data-id=\"39892bb7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36352fd3 envato-kit-141-top-0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36352fd3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4d1dcfcf\" data-id=\"4d1dcfcf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70053cf3 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"70053cf3\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:350}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.carecoservices.com.au\/wp-content\/uploads\/elementor\/thumbs\/GettyImages-1350101064-qalw85jzac9zm5cg9t4xrbmp9jd2uzj48iqlaqzvma.jpg\" title=\"Girl with Down syndrome playing with geometrical shapes\" alt=\"Girl with Down syndrome playing with geometrical shapes\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-297c9e82\" data-id=\"297c9e82\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dadf1c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7dadf1c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Complaints and Feedback<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76b6d45e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"76b6d45e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">It\u2019s how we learn!<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2919113 elementor-widget elementor-widget-image\" data-id=\"2919113\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"4\" src=\"https:\/\/www.carecoservices.com.au\/wp-content\/uploads\/2023\/08\/autozone-img22.png\" class=\"attachment-large size-large wp-image-164\" alt=\"\" srcset=\"https:\/\/www.carecoservices.com.au\/wp-content\/uploads\/2023\/08\/autozone-img22.png 193w, https:\/\/www.carecoservices.com.au\/wp-content\/uploads\/2023\/08\/autozone-img22-150x4.png 150w\" sizes=\"(max-width: 193px) 100vw, 193px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e4852e elementor-widget elementor-widget-text-editor\" data-id=\"7e4852e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>CareCo Services are committed to providing quality staff to assist and support you. We want to hear from you and learn how best to support you and deliver a high-quality service, you can talk to the team about any situation or compliant or even feedback this will help us to improve our service to you and rectify any issues in a safe and prompt manner. Simply fill out our Participant\/Family Feedback and Complaints form It only takes a few minutes and if you would like to provide anonymous feedback just let us know on the form and this will not be shared with a third party.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-257c091 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"257c091\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a576bf8\" data-id=\"a576bf8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bce6077 elementor-widget elementor-widget-heading\" data-id=\"bce6077\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Steps in the Complaints and Feedback Process<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e551f0f elementor-widget elementor-widget-text-editor\" data-id=\"e551f0f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>The General Manager will call to discuss with you (or your representative\/support coordinator\/ family etc all the details of the complaint\/feedback, including what happened the outcome you would like to see.<\/li><li>we will investigate each and every compliant and feedback where it will be logged into a company register.<\/li><li>Our Aim is to investigate, resolve and achieve a positive outcome for you.<\/li><li>You will be notified on the outcomes of your complaint in an open and frank manner with total transparency.<\/li><\/ul><p>If your complaint and feedback is not resolved in a professional and timely manner, the NDIS Quality and Safeguards Commission (NDIS Commission) can help. Visit the NDIS website at\u00a0<a href=\"http:\/\/www.ndis.gov.au\"><strong><u><b>www.ndis.gov.au<\/b><\/u><\/strong><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints and Feedback It\u2019s how we learn! CareCo Services are committed to providing quality staff to assist and support you. We want to hear from you and learn how best to support you and deliver a high-quality service, you can talk to the team about any situation or compliant or even feedback this will help &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.carecoservices.com.au\/complaints-and-feedback\/\"> <span class=\"screen-reader-text\">COMPLAINTS AND FEEDBACK<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/www.carecoservices.com.au\/wp-json\/wp\/v2\/pages\/14"}],"collection":[{"href":"https:\/\/www.carecoservices.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.carecoservices.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.carecoservices.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carecoservices.com.au\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":26,"href":"https:\/\/www.carecoservices.com.au\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":818,"href":"https:\/\/www.carecoservices.com.au\/wp-json\/wp\/v2\/pages\/14\/revisions\/818"}],"wp:attachment":[{"href":"https:\/\/www.carecoservices.com.au\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}